Factory Outlet Store Reviews

Factory Outlet Store has an overall rating of 2.8 based on 51 reviews. Customer feedback on Factory Outlet Store is mixed: Factory Outlet Store reviewers highlight positive aspects like wide product selection, competitive pricing, good customer service and fast shipping, which strongly appeal to budget-conscious shoppers and tech enthusiasts. However, Factory Outlet Store is often criticized for its limited warranty options, occasional stock issues, website navigation challenges and slow response times.

2.8/5.0

51 reviews

5 Stars

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All Factory Outlet Store Reviews (51)
sadladybug481
August 02, 2023
"Great deal on this item, especially with free shipping included!"
The cost and the free shipping are just fantastic.
ReneClark
July 31, 2023
"Just got myself a MinnKota trolling motor."
I just got myself a MinnKota trolling motor and ran into some hiccups with my order communication. It took a few days and several reps to get it all straightened out. But hey, once that was handled, the shipping was super quick and everything showed up in great shape.
sadostrich224
July 31, 2023
"I recently purchased a MinnKota trolling motor."
I recently purchased a MinnKota trolling motor and encountered some communication issues regarding my order. It took a couple of days and multiple representatives to resolve the problem. However, once it was sorted out, the shipping process was remarkably fast and everything arrived in perfect condition.
IsobelCraig
July 29, 2023
"This item is just junk."
I can't seem to get off their mailing list. I get annoying spam messages all day long. I really recommend not signing up for their emails.
NelsonAllen
July 28, 2023
"No Returns Allowed"
I had a really bad time with this shop. They sold me a fake product and wouldn’t take it back. Their return service is basically non-existent, making it totally impossible to send anything back. Even though they say they have a return policy, it’s all just a front since they don’t actually let you return stuff.
bluecat102
July 26, 2023
"The Google app store is a fantastic tool."
The Google app store is a fantastic tool. Its latest features are super useful and easy to navigate. I'm really thankful for the Google app store.
purpleduck753
July 24, 2023
"My order never showed up."
I had a really bad time dealing with this company. When I asked about my refund or where my stuff was, they just went silent. It's obvious to me now that this is a total scam. If anyone can help me out, I'd be super grateful. Thanks a lot.
organicgorilla378
July 23, 2023
"This review is truly terrible."
This company is nothing but a total scam. They make promises and then completely backtrack. I called to place an order, but just 5 minutes later, I rang them up again to cancel. They told me I’d get an email confirming the cancellation, but that email never showed up. To top it all off, they went ahead and took the money from my bank account in just 2 hours.

I tried sorting it out with a rep named "Nicki," but she said there was nothing she could do to stop the order from shipping out on Monday. This is just plain ridiculous. I really recommend steering clear of this company.

Best,
David Cason
El Centro, California
redbird532
July 22, 2023
"Received a Damaged Item and No Help from the Store"
The product I got was broken when it showed up. They gave me a UPS return label, and I took the item to a UPS drop-off point, which was just a local shop in Epsom. But, turns out, UPS can't find any record of the tracking number on that return label, so they have no clue where my item is.

It's pretty obvious that the return label was messed up. The Factory Outlet Store hasn’t refunded me yet, and they’re not replying to my messages.

I really wouldn’t recommend buying from the Factory Outlet Store.

On July 23rd, I tried to call them, but no one picked up. Not sure if you’re The Factory Outlet Store or just Factory Outlet Store.
Stacey.Cox
July 20, 2023
"You can't rely on this place; they mislead customers."
I made a purchase but it never showed up. They told me it was backordered for several months. I asked why they had the phone marked as in stock on their site and said it would ship the next business day, but they didn't keep their word. Their reply was that it might be available at some point. Pretty confusing, right?
redkoala177
July 19, 2023
"Ordered a case of dessert wine for a special event."
I went ahead and bought a case of dessert wine for a New Year's bash. Even though I followed the holiday delivery timeline on their site, the package not only didn’t show up when it was supposed to, but it also took nearly a week and three calls to customer service just to get some clarity on what was going on. In the end, I got a short email saying they charged me for the wine even though it was out of stock! To top it all off, it took another nine days for them to sort out my refund.
ticklishbutterfly269
July 19, 2023
"I recently placed an order for a case of dessert wine for a special occasion."
I decided to purchase a case of dessert wine for a New Year's party. Despite following the holiday delivery schedule provided on their website, not only did the package fail to arrive on time, but it took almost a week and three separate customer service inquiries to finally receive an explanation from the company regarding the issue. Eventually, I received a brief email stating that they had charged me for the item despite not having it in stock! To make matters worse, it took an additional nine days for the shop to process my refund.
Carmen.Fowler
July 18, 2023
"Impressed by the BOSE Wave Music System's Performance"
Instead of the BOSE Wave System I ordered, I got a pair of sunglasses for five bucks, along with the right order and tracking info. I really wouldn't recommend buying from this seller.
Benjamin.Medina
July 15, 2023
"Awesome find for the wall phone."
This company had just what I needed, plus they provided fresh items right from the manufacturer. The site was easy to navigate, and I didn't run into any surprises or problems.
Lucy.Obrien
July 13, 2023
"Incredible Help from Nickie"
Nickie was super helpful and really kind while assisting me. I had ordered a Braun clean and renew refill, but it showed up last Friday with a leak, making it unusable. I reached out to Adam about the problem, and he promised that a replacement would be sent. During our chat, I asked him if I needed to send back the broken item, and he said I could just toss it. So, I trusted him and threw it in my dumpster. But just an hour later, Adam called me back asking if I could ship the faulty part back. I wasn’t keen on digging through the dumpster for it. Still, he reassured me that my replacement would be on its way. Sadly, the order never got sent, and I didn’t hear anything more. After almost a week, I decided to call and check on my replacement. This time, Nickie helped me out, and she quickly set up a refund. I really have to give her props for her professionalism and kindness throughout the whole ordeal.

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Factory Outlet Store Q&A

Where is my order with the number #FOS9393223E?

DwightJohnson
May 15, 2020

“I'm afraid I can't provide an answer to that question. I attempted to contact them, but now I have to endure a 10-day waiting period while they conduct their investigation.”

Do you have a return form available for me to return my Magellan Road Mate?

JimmieBarnett
May 03, 2020

“Please send an email to returncustomerservice@factoryoutletstore.com and make sure to include your order number.”

What do i need to do to have a water filter returned as it does not fit my fridge.

I bought a six pack of GE refrigerator water filters, but they don't fit properly like the original filters. When I use a GE filter, it works fine. How can I return these filters and get ones that work?

Michelle.Pena
April 02, 2018

“Why bother wasting time reaching out to a group of deceitful, thieving, and scheming individuals who deserve to have their operations permanently closed and terminated? I genuinely cannot comprehend why the BBB hasn't taken legal action against them. Their actions are nothing short of criminal and reflect poorly on the organization as a whole.”

This question is for the Staff/Management to answer: I called to place my order in person to make sure I would receive a specific travel bag by a certain date for an important trip that I had been planning for years. They never informed me that the bag would not arrive as promised. When I found out that it was on back order for weeks, I had no other options and no time left. I agreed to a substitute bag of similar function but still needed it by the same date. After being on hold for hours, they only had one bag in stock that was similar in function (not style), and it cost $40 more. Customer Service refused to give me a discount on the replacement bag, which I didn't really want or like. Additionally, they insisted that I pay for expensive rush shipping if I wanted the bag on time. If they had shipped it as promised, there would be no need for rush shipping. Overall, it has been a bad experience. I still have a few days before my trip, so I am asking for decency and understanding. I don't expect exactly what I asked for or what was promised, but at least do the right thing and make it right. My question is: Why doesn't your customer service have the authority to do what is necessary to ensure customer satisfaction? If the company failed on two promises (the bag that was promised and the promised arrival date), how is it fair to expect the customer to pay extra for something they didn't originally order and then pay extra for rush shipping? The company should take responsibility for not fulfilling their promises. It is unacceptable to leave the customer without options and not even notify them.

ElmerPeck
March 18, 2019

“The company is simply a dishonest and untrustworthy organization, that's the bottom line. I will definitely reach out to the BBB.”

bigkoala748
May 08, 2017

“Did you happen to notice that my question was posted on September 2, 2016, and it took until May 8, 2017, to receive a response?”

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